FAQs
How long are the flights?
Our scenic glacier flights range from 25 – 60 minutes. All flights include a snow landing (weather dependent). Our standard flights are slightly longer than others in the area, offering the best value per minute and those few extra minutes mean you get more time for photos and get to see even more the incredible scenery here.
If you want a longer flight a private charter may be a better option for you.
Are we guaranteed a landing?
Unfortunately, due to the ever-changing weather conditions, we can never 100% guarantee a landing. We aim to inform you at check-in if there is a chance you may be unable to land during the flight and discuss options available with you but sometimes things change fast, and the pilots make the decision not to land while on the flight.
In the event of an overflight your flight price will be adjusted to reflect this. Please note the 18minute twin glacier overflight is the same price as the 25minute Glacier Explorer flight and this is the minimum cost.
How long does our snow landing last for?
We have one of the longest landing times in town! Typically, your snow landing will generally last around 10-15 minutes depending on your flight length, so you can take plenty of photos & our pilots can take some of you too!
Landings are always weather conditions permitting and include the loading and unloading time. Please do not wander away from the pilot and come back straight away when they call for you.
If my group is split into multiple helicopters, can we all land together?
We can fly up to 20 people between the four helicopters at once, so although it may not always be possible, we will try our best to accommodate these requests.
Requests need to be made at least 24hours in advance not on the day. The maximum number of passengers in a helicopter is 6.
Can I stay in the helicopter during our landing?
Yes, but please let check in staff know this may happen as we need to inform the pilot prior to take off and seat you accordingly.
Can I use a drone?
It is technically possible to apply for a permit to use a drone, but it is not common for these permits to be approved due to the number of helicopters in the region and the National Park regulations. Flying a drone without a permit is extremely dangerous to helicopters operating in the region and can result in fines of $5,000 per individual or $30,000 for a company and charges from the Civil Aviation Association and New Zealand Police. More information can be found on the below links.
https://www.doc.govt.nz/get-involved/apply-for-permits/drone-use-on-conservation-land/using-drones-in-national-parks
https://www.airshare.co.nz/tourist-questions-answered
When do you take payment?
If you are booking directly with us a deposit is paid when booking on our website and the remainder owed is processed at check in time. This reduces the need to wait for refunds if your flight is cancelled.
If you are booking through a third-party, they will have their own payment process, and you will need to check their terms and conditions.
What payment types / credit cards do you accept?
We accept Cash (NZD), EFTPOS, WeChat, AliPay, Afterpay, Union Pay and most major credit cards including American Express, Visa & Mastercard.
Please note there is a 2.50% surcharge for all credit cards and international debit cards.
When do I need to check in?
Check-in is 30 minutes prior to departure. If your group is larger than ten, please allow 45 minutes.
Where do I need to go for my flight?
Our office is centrally located in town at 10 Main Road, Franz Josef. After you have checked in and had your safety briefing our driver and van will take you to our private helipad a just few minutes’ drive away.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Missed check ins will result in a forfeit of your full fare and seats. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
Where can I park my car during my flight?
There is street parking in front of our office, additionally there is a car park just across the road which is also suitable for camper vans.
Both of these parking areas are free.
How long are the flights?
Our scenic glacier flights range from 25 – 60 minutes. All flights include a snow landing (weather dependent). Our standard flights are slightly longer than others in the area, offering the best value per minute and those few extra minutes mean you get more time for photos and get to see even more the incredible scenery here.
If you want a longer flight a private charter may be a better option for you.
Are we guaranteed a landing?
Unfortunately, due to the ever-changing weather conditions, we can never 100% guarantee a landing. We aim to inform you at check-in if there is a chance you may be unable to land during the flight and discuss options available with you but sometimes things change fast, and the pilots make the decision not to land while on the flight.
In the event of an overflight your flight price will be adjusted to reflect this. Please note the 18minute twin glacier overflight is the same price as the 25minute Glacier Explorer flight and this is the minimum cost.
How long does our snow landing last for?
We have one of the longest landing times in town! Typically, your snow landing will generally last around 10-15 minutes depending on your flight length, so you can take plenty of photos & our pilots can take some of you too!
Landings are always weather conditions permitting and include the loading and unloading time. Please do not wander away from the pilot and come back straight away when they call for you.
If my group is split into multiple helicopters, can we all land together?
We can fly up to 20 people between the four helicopters at once, so although it may not always be possible, we will try our best to accommodate these requests.
Requests need to be made at least 24hours in advance not on the day. The maximum number of passengers in a helicopter is 6.
Can I stay in the helicopter during our landing?
Yes, but please let check in staff know this may happen as we need to inform the pilot prior to take off and seat you accordingly.
Can I use a drone?
It is technically possible to apply for a permit to use a drone, but it is not common for these permits to be approved due to the number of helicopters in the region and the National Park regulations. Flying a drone without a permit is extremely dangerous to helicopters operating in the region and can result in fines of $5,000 per individual or $30,000 for a company and charges from the Civil Aviation Association and New Zealand Police. More information can be found on the below links.
https://www.doc.govt.nz/get-involved/apply-for-permits/drone-use-on-conservation-land/using-drones-in-national-parks
https://www.airshare.co.nz/tourist-questions-answered
Can the weather affect my flight?
Yes, all flights are heavily weather dependent, and Franz Josef weather can change rapidly on any given day so for safety reasons a final weather call is often made for each flight at the check-in time.
Please feel free to call us the day prior to see how the weather is looking and be prepared for reschedules – this happens regularly.
Rain, wind and cloud levels can all effect flights. Franz Josef township and the Southern Alps where we fly can also have quite different weather to each other.
We recommended people ensure their contact details are correct and have access to their emails as often bulk updates are sent out the day prior to flights requesting time changes based around the forecast. We are often trying to contact customers on the day of your flight. People often miss out on flying as they have not checked their email, spam folders, phone or WhatsApp and we are trying to reach them on the day of their flight.
Can I cancel / change my booking?
We have a 24hour cancellation policy and all changes need to be made prior to 24hours. Cancellations within 24hours will be charged the full amount of their fare and seats forfeited.
If you need to change your flight within the 24hour period, please contact us as soon as possible so we have more time to try fill those seats and then we will be able to see if rescheduling you is possible.
How will I be refunded if my flight is cancelled?
Unless you have physically paid with your debit or credit card in store on our card machine, we do not process refunds in store. All refunds or partial refunds are processed through the third-party agent or online booking system you booked through.
Policies vary but in general expect an email with 12hours and allow a few business days for the funds to be returned to your payment source. If your credit card has changed since booking you would find details on how to update this or contact your supplier in the refund email.
Our team are not able to assist with refund enquiries or advice on the amount you will receive due to currency conversions, individual deals, reward point systems or merchant / booking fees that have been a factor during your booking process.
What happens if we miss our flight?
We have a 24hour cancellation policy and check in is 30minutes prior to your departure. If you think you will be late, please contact us as soon as possible so we have more time to try fill those seats and then will be able to look at rescheduling you if possible. No shows or missed check ins will be charged the full amount of their fare and seats forfeited.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
How many people fit in a helicopter?
Our larger helicopters seat up to 6 passengers.
The smaller helicopters seat up to 4 passengers.
Some of the 4 seaters can also hold an infant as well as the 4 passengers depending on passenger weights.
If you don’t want to share your helicopter, we have Private Charter options, or you can book a ‘Comfort Seat’ to ensure an empty seat next to you in on a shared flight.
Will I have to share my helicopter with others?
Yes, it is extremally likely you will be sharing the helicopter with others. We require 4 passengers for the flight to depart, smaller and solo bookings will be paired up together. If you do not wish to share, we do have private charter options available.
Our helicopter seats are 40cm wide, if you want more space, we offer a ‘Comfort Seat’ option at booking which will guarantee an empty seat next to you on your flight.
Can I pick my own seat?
You can’t pick your seat, but you can request a Seat Upgrade where we will aim to seat you in our premium helicopter (EC120) or any of helicopters front seats. These are free to request and if confirmed at check in you will be charged the upgrade fee then.
Seats are allocated at check in after weighing each passenger and then we seat according to each helicopter’s specific weight and balance regulations – this is for safety reasons. The front seats have the most restrictive conditions. Private charters do have more flexibility, and we are happy to discuss seating with your charter booking but there are still specific weight and balance regulations for each helicopter we need to meet.
Do you have a total helicopter weight limit?
Yes, maximum weight limits are applicable to all machines. These do vary according to individual helicopter weight and balance requirements, maximum seat weights, the passengers on board and flight lengths so this is calculated for each load.
Passengers over 120kg when weighed at check in (including any gear) will be required to book a ‘Comfort Seat’ which will guarantee an empty seat next to you on your flight. The cost is half the price of the flights retail rate and this helps us balance the helicopter correctly.
Our helicopter seats are 40cm wide, if you are wider than this or you would like more space, we would also recommend booking a ‘Comfort Seat’ during the booking process.
Is there a maximum weight per person?
We do not have a weight limit per passenger but any passengers who weigh in at 120kg or more at check in (including any gear) will be required to purchase a ‘Comfort Seat’. These are half the retail price of your flight and will guarantee an empty seat next to you. This allows us to balance the helicopters correctly within their individual weight and balance requirements.
Our helicopter seats are 40cm wide, if you think you are wider than this or would prefer extra space, we also recommend booking a ‘Comfort Seat’ which will guarantee an empty seat next to you.
What is a comfort seat?
A ‘Comfort Seat’ guarantees an empty seat next to you in the helicopter. These are compulsory for anyone who weighs in at check in at 120kg or over (including any gear). This allows us to safely weight and balance the helicopters to their individual requirements.
Our helicopter seats are 40cm wide. If you would prefer extra space or you think you are over 40cm wide we highly recommend booking a Comfort Seat as well. The cost is half the price of your flights retail rate.
Is there a minimum age to be able to ride a helicopter?
There is no minimum age, but each child or infant must be accompanied by a paying adult. The youngest baby we’ve flown was just two days old!
Do you have child and infant prices?
Yes, infant prices are available on all flights. For infants the price will automatically be applied at check out.
We are currently running a children’s special when booking directly on our website. At check out use the promo code CHILD20 to redeem a 20% off childrens fares on scenic flights.
Can I fly if I’m pregnant?
We do not have any restrictions but if you are concerned, we would recommend talking to your doctor or midwife and following their advice.
Do I need anything extra for infants?
As infants and small children can’t pressurize their ears like adults we recommend bringing a dummy, bottle or something for them to suck during the last 2-3 minutes of the flight as we descend.
Most infants and children fly really well but occasionally some will get uncomfortable ears in the last couple of minutes of the flight & having something for them to suck helps this.
How old are infants and children?
0-3yrs is classed as an infant. They must be under 15kgs & sitting on a parents knee.
4-17yrs is classed a child. They will have their own seat. When booking on our website you can enter the promo code CHILD20 under their name for a discount.
All infants & children must have an adult with them.
How do I take the best photos?
Do not put your camera or phone against the windows. This will make your photos blurry!
Only take one camera lens, you do not need more, and people do tend to drop them or lose lens caps regularly. A 24-70 zoom lens is a good option. For fixed focal length we recommend a 35mm or 50mm.
Reflections from the windows depend on which way the helicopter is facing in/out of the sun. Into the sun can create reflection spots in photos. Sitting in the front seats isn’t always the best for reflection free photos – some of our favourite photos are taken from the rear seats.
If you want to capture the helicopter blades rotating with a slight motor blur when you land, put your shutter speed down to 1/160 – 1/200 of a second. To create the same motion blur on your phone, put your ‘live photo’ on and then on the image the ‘live’ to ‘long exposure’.
What type of helicopters do you fly?
Our fleet includes:
- Airbus Helicopters H125 (aka AS350 B2 Squirrel) seating up to 6 passengers.
- MD 520N (Notar) seating up to 4 passengers.
- EC120 (our Premium / Executive Helicopter) seating up to 4 passengers.
Please see our Fleet Page for more information on them.
Are the glaciers there all year round?
Yes, the glaciers are the much the same all year around. The snow levels in the mountains around them change with the seasons, however.
Although Franz Josef & Fox Glaciers are the most famous names, there are over 3000 glaciers in the Southern Alps.
What should I bring / wear on my flight?
We recommend you bring a jacket in the winter and all year around sunglasses, sturdy footwear and your camera/phone for some amazing photos. The helicopter is comfortable temperature, and the snow landing is generally only a couple of degrees colder than town so in the summer you’ll often find people on the snow in shorts and t-shirts
What can’t I bring on my flight?
For safety reasons, we can’t have anything loose in or around the helicopters. You can only take a phone and/or camera and your sunglasses.
All clothing must be worn and cannot be tied around your waist or taken off during the flight. Please be mindful you will be wearing a headset so a cap can be worn but no larger or wider hats or beanies that the headset will not fit over are able to be taken.
Please do not bring selfie sticks, extendable handles for cameras/go pros, any drones, flammable liquids, lighters, open food or drink or any bags (bum bags, camera bags, handbags, backpacks will get in the way of your seatbelts and there is not spare space in the helicopter for them).
People often lose things out of their pockets so do not take anything valuable (e.g. wallets, car keys or passports) as we don’t find lost items very often. We have cubbies in our back office we can store these items for you.
If you require emergency medicine or wish to take something for a special occasion, please let staff know in advance so pilots can be made aware and ground staff can look at arranging this in advance.
Do you pick up from accommodation?
We do not offer pickups as our office is centrally located on the Franz Josef main street so walking distance from most accommodation in town.
If you need to a drop off or pick up, we recommend you talk to your accommodation front desk or contact Glacier Country Shuttles & Charters Franz Josef at least 24hours in advance.
Do you operate on Christmas / New Years day?
We fly all year around, weather permitting.
Please book in advance particularly for these busy days.
What if I don’t speak English very well?
Our safety video has subtitles in a number of different languages available, so we’ll make sure you understand the briefing and the process of loading in and out the helicopter and what is allowed in and around the helicopters.
Unfortunately, we only currently have English speaking pilots for the commentary during flights, but they’ll point out the main sites and you’ll still get amazing views
Do you offer heli hikes?
No, we offer scenic flights with a snow landing.
Heli hikes are a different experience completely. They are a half day experience, the helicopter flight is 2-3 minutes to the glacier and 2-3 hours are spent hiking on the ice. There is just one company at each glacier that provides these – Fox Glacier Guiding or Franz Josef Guides.
Can we hire firearms or camping tents for back country trips?
Yes, for those travelling internationally or from out of the area for hunting or back country camping we can pass on contact details for firearms hire in Christchurch and a local MIA Westlander III tent with it’s own fire that is available to hire
My mobility isn’t very good, can I still come?
You do need to be able to get in and out of the helicopter, but we will do our best to assist you with this. There are two steep steps to get up into them – a bit like climbing two ladder steps.
Due to limited assistance being available on the landing sites, you may have to stay in the helicopter during the landing. If you have limited mobility, please let us know at the time of booking.
Is it safe?
As with any activity there is always some degree of risk, we ask that you follow staff instructions to lower and eliminate these risks.
Under our Civil Aviation Authority (CAA) certification we must meet the same requirements as the likes of Air New Zealand or the international airline you flew to New Zealand on.
Both our company and pilots all have great safety records. We have a small immaculate fleet and use modern technology so you know you will be in good hands.
Am I insured to fly with Glacier Country Helicopters?
Any accidents are covered by ACC (Accident Compensation Corporation) whilst you are in NZ.
Your travel insurance provider should be able to help with any additional insurances you require.
Are there any health restrictions preventing me from flying?
We do not have any restrictions but if you are concerned, we would recommend talking to your doctor.
I get motion sickness should I take something before my flight?
If you suffer from motion sickness in cars or boats, we suggest taking your normal motion sickness medication or consultant your pharmacist before your flight. In the unlikely event you are unwell, sick bags are carried in all our helicopters and vans.
It is quite rare for people to get motion sickness in the helicopters. They are smoother than a lot of customers expect and as long as you are looking out the window and not down at the floor is generally not a problem.
When do you take payment?
If you are booking directly with us a deposit is paid when booking on our website and the remainder owed is processed at check in time. This reduces the need to wait for refunds if your flight is cancelled.
If you are booking through a third-party, they will have their own payment process, and you will need to check their terms and conditions.
What payment types / credit cards do you accept?
We accept Cash (NZD), EFTPOS, WeChat, AliPay, Afterpay, Union Pay and most major credit cards including American Express, Visa & Mastercard.
Please note there is a 2.50% surcharge for all credit cards and international debit cards.
When do I need to check in?
Check-in is 30 minutes prior to departure. If your group is larger than ten, please allow 45 minutes.
Where do I need to go for my flight?
Our office is centrally located in town at 10 Main Road, Franz Josef. After you have checked in and had your safety briefing our driver and van will take you to our private helipad a just few minutes’ drive away.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Missed check ins will result in a forfeit of your full fare and seats. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
Where can I park my car during my flight?
There is street parking in front of our office, additionally there is a car park just across the road which is also suitable for camper vans.
Both of these parking areas are free.
- Booking
- Check-In
- Flight
- Refunds / Cancellations
- Weight & Seating
- Children & Infants
- General
- Health & Safety
How long are the flights?
Our scenic glacier flights range from 25 – 60 minutes. All flights include a snow landing (weather dependent). Our standard flights are slightly longer than others in the area, offering the best value per minute and those few extra minutes mean you get more time for photos and get to see even more the incredible scenery here.
If you want a longer flight a private charter may be a better option for you.
Are we guaranteed a landing?
Unfortunately, due to the ever-changing weather conditions, we can never 100% guarantee a landing. We aim to inform you at check-in if there is a chance you may be unable to land during the flight and discuss options available with you but sometimes things change fast, and the pilots make the decision not to land while on the flight.
In the event of an overflight your flight price will be adjusted to reflect this. Please note the 18minute twin glacier overflight is the same price as the 25minute Glacier Explorer flight and this is the minimum cost.
How long does our snow landing last for?
We have one of the longest landing times in town! Typically, your snow landing will generally last around 10-15 minutes depending on your flight length, so you can take plenty of photos & our pilots can take some of you too!
Landings are always weather conditions permitting and include the loading and unloading time. Please do not wander away from the pilot and come back straight away when they call for you.
If my group is split into multiple helicopters, can we all land together?
We can fly up to 20 people between the four helicopters at once, so although it may not always be possible, we will try our best to accommodate these requests.
Requests need to be made at least 24hours in advance not on the day. The maximum number of passengers in a helicopter is 6.
Can I stay in the helicopter during our landing?
Yes, but please let check in staff know this may happen as we need to inform the pilot prior to take off and seat you accordingly.
Can I use a drone?
It is technically possible to apply for a permit to use a drone, but it is not common for these permits to be approved due to the number of helicopters in the region and the National Park regulations. Flying a drone without a permit is extremely dangerous to helicopters operating in the region and can result in fines of $5,000 per individual or $30,000 for a company and charges from the Civil Aviation Association and New Zealand Police. More information can be found on the below links.
https://www.doc.govt.nz/get-involved/apply-for-permits/drone-use-on-conservation-land/using-drones-in-national-parks
https://www.airshare.co.nz/tourist-questions-answered
When do you take payment?
If you are booking directly with us a deposit is paid when booking on our website and the remainder owed is processed at check in time. This reduces the need to wait for refunds if your flight is cancelled.
If you are booking through a third-party, they will have their own payment process, and you will need to check their terms and conditions.
What payment types / credit cards do you accept?
We accept Cash (NZD), EFTPOS, WeChat, AliPay, Afterpay, Union Pay and most major credit cards including American Express, Visa & Mastercard.
Please note there is a 2.50% surcharge for all credit cards and international debit cards.
When do I need to check in?
Check-in is 30 minutes prior to departure. If your group is larger than ten, please allow 45 minutes.
Where do I need to go for my flight?
Our office is centrally located in town at 10 Main Road, Franz Josef. After you have checked in and had your safety briefing our driver and van will take you to our private helipad a just few minutes’ drive away.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Missed check ins will result in a forfeit of your full fare and seats. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
Where can I park my car during my flight?
There is street parking in front of our office, additionally there is a car park just across the road which is also suitable for camper vans.
Both of these parking areas are free.
How long are the flights?
Our scenic glacier flights range from 25 – 60 minutes. All flights include a snow landing (weather dependent). Our standard flights are slightly longer than others in the area, offering the best value per minute and those few extra minutes mean you get more time for photos and get to see even more the incredible scenery here.
If you want a longer flight a private charter may be a better option for you.
Are we guaranteed a landing?
Unfortunately, due to the ever-changing weather conditions, we can never 100% guarantee a landing. We aim to inform you at check-in if there is a chance you may be unable to land during the flight and discuss options available with you but sometimes things change fast, and the pilots make the decision not to land while on the flight.
In the event of an overflight your flight price will be adjusted to reflect this. Please note the 18minute twin glacier overflight is the same price as the 25minute Glacier Explorer flight and this is the minimum cost.
How long does our snow landing last for?
We have one of the longest landing times in town! Typically, your snow landing will generally last around 10-15 minutes depending on your flight length, so you can take plenty of photos & our pilots can take some of you too!
Landings are always weather conditions permitting and include the loading and unloading time. Please do not wander away from the pilot and come back straight away when they call for you.
If my group is split into multiple helicopters, can we all land together?
We can fly up to 20 people between the four helicopters at once, so although it may not always be possible, we will try our best to accommodate these requests.
Requests need to be made at least 24hours in advance not on the day. The maximum number of passengers in a helicopter is 6.
Can I stay in the helicopter during our landing?
Yes, but please let check in staff know this may happen as we need to inform the pilot prior to take off and seat you accordingly.
Can I use a drone?
It is technically possible to apply for a permit to use a drone, but it is not common for these permits to be approved due to the number of helicopters in the region and the National Park regulations. Flying a drone without a permit is extremely dangerous to helicopters operating in the region and can result in fines of $5,000 per individual or $30,000 for a company and charges from the Civil Aviation Association and New Zealand Police. More information can be found on the below links.
https://www.doc.govt.nz/get-involved/apply-for-permits/drone-use-on-conservation-land/using-drones-in-national-parks
https://www.airshare.co.nz/tourist-questions-answered
Can the weather affect my flight?
Yes, all flights are heavily weather dependent, and Franz Josef weather can change rapidly on any given day so for safety reasons a final weather call is often made for each flight at the check-in time.
Please feel free to call us the day prior to see how the weather is looking and be prepared for reschedules – this happens regularly.
Rain, wind and cloud levels can all effect flights. Franz Josef township and the Southern Alps where we fly can also have quite different weather to each other.
We recommended people ensure their contact details are correct and have access to their emails as often bulk updates are sent out the day prior to flights requesting time changes based around the forecast. We are often trying to contact customers on the day of your flight. People often miss out on flying as they have not checked their email, spam folders, phone or WhatsApp and we are trying to reach them on the day of their flight.
Can I cancel / change my booking?
We have a 24hour cancellation policy and all changes need to be made prior to 24hours. Cancellations within 24hours will be charged the full amount of their fare and seats forfeited.
If you need to change your flight within the 24hour period, please contact us as soon as possible so we have more time to try fill those seats and then we will be able to see if rescheduling you is possible.
How will I be refunded if my flight is cancelled?
Unless you have physically paid with your debit or credit card in store on our card machine, we do not process refunds in store. All refunds or partial refunds are processed through the third-party agent or online booking system you booked through.
Policies vary but in general expect an email with 12hours and allow a few business days for the funds to be returned to your payment source. If your credit card has changed since booking you would find details on how to update this or contact your supplier in the refund email.
Our team are not able to assist with refund enquiries or advice on the amount you will receive due to currency conversions, individual deals, reward point systems or merchant / booking fees that have been a factor during your booking process.
What happens if we miss our flight?
We have a 24hour cancellation policy and check in is 30minutes prior to your departure. If you think you will be late, please contact us as soon as possible so we have more time to try fill those seats and then will be able to look at rescheduling you if possible. No shows or missed check ins will be charged the full amount of their fare and seats forfeited.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
How many people fit in a helicopter?
Our larger helicopters seat up to 6 passengers.
The smaller helicopters seat up to 4 passengers.
Some of the 4 seaters can also hold an infant as well as the 4 passengers depending on passenger weights.
If you don’t want to share your helicopter, we have Private Charter options, or you can book a ‘Comfort Seat’ to ensure an empty seat next to you in on a shared flight.
Will I have to share my helicopter with others?
Yes, it is extremally likely you will be sharing the helicopter with others. We require 4 passengers for the flight to depart, smaller and solo bookings will be paired up together. If you do not wish to share, we do have private charter options available.
Our helicopter seats are 40cm wide, if you want more space, we offer a ‘Comfort Seat’ option at booking which will guarantee an empty seat next to you on your flight.
Can I pick my own seat?
You can’t pick your seat, but you can request a Seat Upgrade where we will aim to seat you in our premium helicopter (EC120) or any of helicopters front seats. These are free to request and if confirmed at check in you will be charged the upgrade fee then.
Seats are allocated at check in after weighing each passenger and then we seat according to each helicopter’s specific weight and balance regulations – this is for safety reasons. The front seats have the most restrictive conditions. Private charters do have more flexibility, and we are happy to discuss seating with your charter booking but there are still specific weight and balance regulations for each helicopter we need to meet.
Do you have a total helicopter weight limit?
Yes, maximum weight limits are applicable to all machines. These do vary according to individual helicopter weight and balance requirements, maximum seat weights, the passengers on board and flight lengths so this is calculated for each load.
Passengers over 120kg when weighed at check in (including any gear) will be required to book a ‘Comfort Seat’ which will guarantee an empty seat next to you on your flight. The cost is half the price of the flights retail rate and this helps us balance the helicopter correctly.
Our helicopter seats are 40cm wide, if you are wider than this or you would like more space, we would also recommend booking a ‘Comfort Seat’ during the booking process.
Is there a maximum weight per person?
We do not have a weight limit per passenger but any passengers who weigh in at 120kg or more at check in (including any gear) will be required to purchase a ‘Comfort Seat’. These are half the retail price of your flight and will guarantee an empty seat next to you. This allows us to balance the helicopters correctly within their individual weight and balance requirements.
Our helicopter seats are 40cm wide, if you think you are wider than this or would prefer extra space, we also recommend booking a ‘Comfort Seat’ which will guarantee an empty seat next to you.
What is a comfort seat?
A ‘Comfort Seat’ guarantees an empty seat next to you in the helicopter. These are compulsory for anyone who weighs in at check in at 120kg or over (including any gear). This allows us to safely weight and balance the helicopters to their individual requirements.
Our helicopter seats are 40cm wide. If you would prefer extra space or you think you are over 40cm wide we highly recommend booking a Comfort Seat as well. The cost is half the price of your flights retail rate.
Is there a minimum age to be able to ride a helicopter?
There is no minimum age, but each child or infant must be accompanied by a paying adult. The youngest baby we’ve flown was just two days old!
Do you have child and infant prices?
Yes, infant prices are available on all flights. For infants the price will automatically be applied at check out.
We are currently running a children’s special when booking directly on our website. At check out use the promo code CHILD20 to redeem a 20% off childrens fares on scenic flights.
Can I fly if I’m pregnant?
We do not have any restrictions but if you are concerned, we would recommend talking to your doctor or midwife and following their advice.
Do I need anything extra for infants?
As infants and small children can’t pressurize their ears like adults we recommend bringing a dummy, bottle or something for them to suck during the last 2-3 minutes of the flight as we descend.
Most infants and children fly really well but occasionally some will get uncomfortable ears in the last couple of minutes of the flight & having something for them to suck helps this.
How old are infants and children?
0-3yrs is classed as an infant. They must be under 15kgs & sitting on a parents knee.
4-17yrs is classed a child. They will have their own seat. When booking on our website you can enter the promo code CHILD20 under their name for a discount.
All infants & children must have an adult with them.
How do I take the best photos?
Do not put your camera or phone against the windows. This will make your photos blurry!
Only take one camera lens, you do not need more, and people do tend to drop them or lose lens caps regularly. A 24-70 zoom lens is a good option. For fixed focal length we recommend a 35mm or 50mm.
Reflections from the windows depend on which way the helicopter is facing in/out of the sun. Into the sun can create reflection spots in photos. Sitting in the front seats isn’t always the best for reflection free photos – some of our favourite photos are taken from the rear seats.
If you want to capture the helicopter blades rotating with a slight motor blur when you land, put your shutter speed down to 1/160 – 1/200 of a second. To create the same motion blur on your phone, put your ‘live photo’ on and then on the image the ‘live’ to ‘long exposure’.
What type of helicopters do you fly?
Our fleet includes:
- Airbus Helicopters H125 (aka AS350 B2 Squirrel) seating up to 6 passengers.
- MD 520N (Notar) seating up to 4 passengers.
- EC120 (our Premium / Executive Helicopter) seating up to 4 passengers.
Please see our Fleet Page for more information on them.
Are the glaciers there all year round?
Yes, the glaciers are the much the same all year around. The snow levels in the mountains around them change with the seasons, however.
Although Franz Josef & Fox Glaciers are the most famous names, there are over 3000 glaciers in the Southern Alps.
What should I bring / wear on my flight?
We recommend you bring a jacket in the winter and all year around sunglasses, sturdy footwear and your camera/phone for some amazing photos. The helicopter is comfortable temperature, and the snow landing is generally only a couple of degrees colder than town so in the summer you’ll often find people on the snow in shorts and t-shirts
What can’t I bring on my flight?
For safety reasons, we can’t have anything loose in or around the helicopters. You can only take a phone and/or camera and your sunglasses.
All clothing must be worn and cannot be tied around your waist or taken off during the flight. Please be mindful you will be wearing a headset so a cap can be worn but no larger or wider hats or beanies that the headset will not fit over are able to be taken.
Please do not bring selfie sticks, extendable handles for cameras/go pros, any drones, flammable liquids, lighters, open food or drink or any bags (bum bags, camera bags, handbags, backpacks will get in the way of your seatbelts and there is not spare space in the helicopter for them).
People often lose things out of their pockets so do not take anything valuable (e.g. wallets, car keys or passports) as we don’t find lost items very often. We have cubbies in our back office we can store these items for you.
If you require emergency medicine or wish to take something for a special occasion, please let staff know in advance so pilots can be made aware and ground staff can look at arranging this in advance.
Do you pick up from accommodation?
We do not offer pickups as our office is centrally located on the Franz Josef main street so walking distance from most accommodation in town.
If you need to a drop off or pick up, we recommend you talk to your accommodation front desk or contact Glacier Country Shuttles & Charters Franz Josef at least 24hours in advance.
Do you operate on Christmas / New Years day?
We fly all year around, weather permitting.
Please book in advance particularly for these busy days.
What if I don’t speak English very well?
Our safety video has subtitles in a number of different languages available, so we’ll make sure you understand the briefing and the process of loading in and out the helicopter and what is allowed in and around the helicopters.
Unfortunately, we only currently have English speaking pilots for the commentary during flights, but they’ll point out the main sites and you’ll still get amazing views
Do you offer heli hikes?
No, we offer scenic flights with a snow landing.
Heli hikes are a different experience completely. They are a half day experience, the helicopter flight is 2-3 minutes to the glacier and 2-3 hours are spent hiking on the ice. There is just one company at each glacier that provides these – Fox Glacier Guiding or Franz Josef Guides.
Can we hire firearms or camping tents for back country trips?
Yes, for those travelling internationally or from out of the area for hunting or back country camping we can pass on contact details for firearms hire in Christchurch and a local MIA Westlander III tent with it’s own fire that is available to hire
My mobility isn’t very good, can I still come?
You do need to be able to get in and out of the helicopter, but we will do our best to assist you with this. There are two steep steps to get up into them – a bit like climbing two ladder steps.
Due to limited assistance being available on the landing sites, you may have to stay in the helicopter during the landing. If you have limited mobility, please let us know at the time of booking.
Is it safe?
As with any activity there is always some degree of risk, we ask that you follow staff instructions to lower and eliminate these risks.
Under our Civil Aviation Authority (CAA) certification we must meet the same requirements as the likes of Air New Zealand or the international airline you flew to New Zealand on.
Both our company and pilots all have great safety records. We have a small immaculate fleet and use modern technology so you know you will be in good hands.
Am I insured to fly with Glacier Country Helicopters?
Any accidents are covered by ACC (Accident Compensation Corporation) whilst you are in NZ.
Your travel insurance provider should be able to help with any additional insurances you require.
Are there any health restrictions preventing me from flying?
We do not have any restrictions but if you are concerned, we would recommend talking to your doctor.
I get motion sickness should I take something before my flight?
If you suffer from motion sickness in cars or boats, we suggest taking your normal motion sickness medication or consultant your pharmacist before your flight. In the unlikely event you are unwell, sick bags are carried in all our helicopters and vans.
It is quite rare for people to get motion sickness in the helicopters. They are smoother than a lot of customers expect and as long as you are looking out the window and not down at the floor is generally not a problem.
When do you take payment?
If you are booking directly with us a deposit is paid when booking on our website and the remainder owed is processed at check in time. This reduces the need to wait for refunds if your flight is cancelled.
If you are booking through a third-party, they will have their own payment process, and you will need to check their terms and conditions.
What payment types / credit cards do you accept?
We accept Cash (NZD), EFTPOS, WeChat, AliPay, Afterpay, Union Pay and most major credit cards including American Express, Visa & Mastercard.
Please note there is a 2.50% surcharge for all credit cards and international debit cards.
When do I need to check in?
Check-in is 30 minutes prior to departure. If your group is larger than ten, please allow 45 minutes.
Where do I need to go for my flight?
Our office is centrally located in town at 10 Main Road, Franz Josef. After you have checked in and had your safety briefing our driver and van will take you to our private helipad a just few minutes’ drive away.
Please ensure you are here 30minutes prior to your flight time and are ready to fly. Missed check ins will result in a forfeit of your full fare and seats. Customers have also missed flights by checking in and then leaving the building to return to their cars so please arrive ready to fly.
Where can I park my car during my flight?
There is street parking in front of our office, additionally there is a car park just across the road which is also suitable for camper vans.
Both of these parking areas are free.